Case Studies

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February 20, 2024

ELYON’s Services for Washington State Ferries

Next Generation ORCA Project

In close collaboration with the Washington State Ferries (WSF)ELYON played a pivotal role in advancing the Next Generation ORCA Project. Our services encompassed the following critical areas:

  1. Lead Developer for ngORCA: As the lead developer, we spearheaded the ngORCA project, driving the development of a cutting-edge fare collection and payment system.
  2. Fare Collection Expertise: In addition to development, we served as technical subject matter experts in fare collection, ensuring seamless implementation of ngORCA to benefit passengers and WSF.
  3. Collaboration and Technical Discussions: We actively engaged in technical discussions with key stakeholders and the broader ORCA program to align technical strategies and ensure successful project execution.
  4. Risk Mitigation and Best Practices: Drawing from lessons learned in other fare collection deployments, we provided valuable recommendations to anticipate challenges, mitigate risks, and maintain project integrity.
  5. Mobile Redeem Migration: We seamlessly migrated the existing WSF ‘Mobile Redeem’ Android application to the new handheld platform, prioritizing user satisfaction during the transition.
  6. Technical Reviews and Dispute Resolution: Conducting thorough reviews of technical documents, designs, and reports, we facilitated resolution between vendors when disputes arose, ensuring project continuity.
  7. System Optimization and Performance Metrics: Collaborating with WSF and their internal partners, we optimized system performance with a focus on key performance indicators (KPIs) for sustained excellence.
  8. Results Analysis and Continuous Improvement: We closely monitored state testing outcomes, pilot implementations, and use case demonstrations, promptly incorporating any necessary technical changes.
  9. Seamless Terminal Implementation: Our technical support ensured smooth software implementation across all terminals accepting ORCA, minimizing interruptions to daily operations.
  10. Software Development and Testing: Leveraging tools such as Android Studio, Java, XML, and JSON, we crafted robust solutions guided by Object-Oriented Design principles.
  11. Secure Resource Deployment: Ensuring secure resource deployment during migration to the Android platform, we prioritized data integrity and user privacy.


ELYON’s commitment to excellence transformed the ORCA experience. As passengers embark on their journeys, our services continue to shape a more efficient, user-friendly transportation system.